Thursday, May 29, 2014

All State Transit operated buses will stop selling PET tickets thisSunday

This Sunday, 1 June 2014, will mark the date when all State Transit operated bus services (also known as Sydney Buses) will stop selling Pensioner Excursion Tickets (or PET) on board it buses due to the rollout of the Opal ticketing system.

We here at Transport for All NSW have been able to come up with some frequently asked questions and answers so you know what to do so you are ready for the change over this Sunday.

1) Why are Sydney Buses operated by State Transit no longer selling PET tickets this Sunday?

The reason for this is simply because the current NSW Liberal/National Government has a mandate to continue the rollout of the Opal Card ticketing system which is now fully rolled out onto the Sydney Trains, NSW TrainLink and Sydney Ferries services.

2) if I require a PET, where can I buy these types of tickets from?

Transport for NSW has stated that anyone requiring to purchase a PET ticket, can do so by pre-purchasing these types of tickets from your local 7-Eleven stores and Woolworths supermarkets with selected other agencies and stores also selling the PET ticket as well.

3) Are the pre-purchase tickets time stamped or only available to be used on the same day as purchase?

No. PET tickets that are pre-purchase are not time stamped and can be used at any time, according to a post on Transport NSW website. It is suggested that you pre-purchase a number of these tickets and keep them handy should you require to use public transport, especially Sydney buses with little notice or in the event of an emergency.

4) Can these pre-purchased ticket be re-used for another day?

No. You will be required to use a seperate PET ticket should you be required to travel the next time after the initial use of the ticket on the day.

5) Can you still use Sydney Trains and NSW TrainLink PET tickets aboard Sydney's buses past 1 June?

Yes you can. Any ticket brought at your local Sydney Trains or NSW TrainLink intercity station can still be used aboard Sydney Buses including private bus services not operated by State transit, Sydney Ferries, Light Rail Services along with Newcastle Buses & Ferry services.

6) State Transit also run Newcastle Buses & Ferry services, are they affected by this move?

No. PET tickets can still be brought on board all Newcastle Buses & Ferry services at this stage and are not affected come 1 June.

7) when will the Gold Pensioner/Consessioner Opal Card be available for me to purchase?

At this stage, Transport for NSW and the Transport Minister, Gladys Berejiklian, have not given an official date or time frame as to when the Gold Pensioner/Concessioners card will be available to purchase via the Opal Card website. 

As far as Transport for All NSW is aware that the Gold Opal Pensioner/Concessioner card will be available later on this year sometime, but again we are unsure of any exact date at this stage.

8) If I experience any issues with trying to pre-purchase a PET ticket or use a pre-purchased PET ticket, what should I do?

If you experience any issues relating to purchasing or using a pre-purchased PET ticket aboard any bus, train, ferry or light rail service, you will need to ring 131 500 and listen for the prompt to make a complaint. You can also make your complaint about any issues relating to buying and using pre-purchased PET tickets via the Transport NSW website -

We hope that these Frequently Asked Questions (FAQ's) have helped you make sense of the change but also help you pre-plan your journey should you be required to use any State Transit operated Sydney Bus services come 1 June this Sunday.

It is also good to note that with the pre-purchased PET tickets, that the price will remain at $2.50 per PET ticket.

If you are not sure if you live in an area that is services by a State Transit Sydney Buses service, you can find out via the Transport NSW website ( or the State Transit website (

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