Saturday, August 30, 2014

14 Paper tickets get retired from tomorrow. So here is what you need to know/FAQ's

The NSW Government & Transport for NSW have announced that certain paper tickets will no longer be available to purchase from tomorrow, Monday 1 September 2014.

We have also heard that there has been some confusion about what tickets will still be available to purchase along with tickets that can't be purchased after tomorrow and we thought we would create an FAQ sheet to explain everything in detail to you.

What tickets are being retired?

As per the below table the following tickets are being retired from sale from tomorrow and will not resold:
  • MyTrain: Adult off-peak return, Adult weakly, Adult fortnightly, Adult monthly, Adult quarterly, Adult yearly, Concession monthly, Concession quarterly and Concession yearly
  • MyMultiAdult monthly, Adult quarterly and Adult yearly
  • MyFerryAdult TravelTen
  • LightRailAdult yearly

(Source: Transport for NSW)

Can you still purchase Pensioner Excursion Tickets (PET) after 1 September?

Yes you can at train stations, at Ferry wharves, aboard LightRail services and onboard private bus services (run by Busways, Transit Systems Australia, Forest Bus Lines, etc). 

It is important to note that ALL Sydney Bus services do not sell PET's and you will need to pre-purchase tickets from either your local train station, 7eleven store or participating Woolworths Supermarkets.

Will Pensioner's and Adult Concessioners have an Opal Card to purchase and if so when?

The Transport Minister, Gladys Berejiklian, has confirmed that Pensioners and Adult Concessioner ticket users will eventually be able to purchase the Gold Opal Card. However there is no official timeframe for this to occur and we here at Transport for All NSW have either been told (unofficially of course) that the Gold Opal Card will become available from either late September through to December and even early January and February next year.

If I purchase the current Adult or Child Opal Cards, will I be charged Pensioner Concession fares?

No. The Adult or Child Opal Cards will not utilise the Pensioner Concession fares and if you wish to utilise the pensioner fares, you will need to wait for the Gold Opal Card to become available later this year sometime.

Where can I pre-purchase Pensioner Excursion Tickets from?

You can pre-purchase PET's from either your local 7Eleven store or participating Woolworths Supermarket (we have contacted Woolworths Limited for a list of Woolies stores selling pre-purchased PET's but are still waiting to hear back at this stage).

You can also purchase PET's from your local Sydney Trains & NSW TrainLink Intercity stations on the day you wish to travel, however you cannot pre-purchase such tickets from these stations.

When the Gold Opal Card for Pensioners & Adult Concessioners become available, where will I be able to purchase these tickets from?

At this stage, we can confirm that the Gold Opal Card for Penioners & Adult Concessioners will be available to obtain through the Opal Website & the Opal Customer Care on 13 67 25 (13 OPAL).

However we cannot confirm as to whether the Gold Opal Card will become available to purchase at retail outlets. We have reached out to Cubic Systems Australia (the owners & builders of the Opal Card system) along with Gladys Berejiklian & Transport for NSW, but we have yet to hear anything further.

If you wish to find out more about the Opal Card, you can view the Opal Card website here -

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