Opal Man - Transport for NSW latest campaign to make you fall in love with the new Opal Card

Transport for NSW and the Transport Minister, Gladys Berejiklian, yesterday launched their new campaign to make Sydney commuters, either regular or irregular,  to take up and love the new ticketing smart card, Opal.

However the more disturbing is that the ad, which features a gentleman dressed up in lycra (I mean come on - that's for going to gym or bike riding at best) with his head popping out from a massive black adult Opal Card. Even later on within the TV Ad which is hitting the airwaves in Sydney and regional areas, features two children in green lycra with little green Opal cards surrounding their heads for the children's Opal Card.

I am sorry but not only should the fashion police be called, the Minister herself should be charged with fashion horrors of the extreme to the public!

Now whilst the campaign won't win any awards for creativity (as you can tell it wasn't a big budget nor even thoughts out properly), it does go to help someway highlight the strengths of the Opal card versus current queuing issues for paper tickets.

Instead it does however highlight a huge issue, mainly relating to the still non-existing Gold Pensioner/Concessioner Card, which is slated to still come "later this year" whatever that may mean but highlights that such a TV should not be placed up as the full rollout has not yet been completed, with the remaining bus network still yet to be completed along with Light Rail service which won't happen until early 2015 at this stage.

For example, a family may have a disabled child who is of a pension age, but the parents may have the adult Opal Card, however because of this they will still have to line up, queuing to still get a paper ticket for their child.

The same could be said for grandparents. Where their grandchild might have the children's concessioner green opal card, but the grandparents don't, meaning they too would need to line up and queue to obtain their paper tickets before continuing on their way.

We here at Transport for All NSW have sent enquiries to both the Opal Card Centre, Transport for NSW and the Transport Ministers office, the last stating that enquiries can take up to one month to at least 2 months for a response (which is quite poor for a ministers office).

If you haven't yet seen the Opal Man TV ads, here they are for you below:

We are hoping the current incumbent NSW Government comes to their senses and announce the Gold Concessioner/Pensioner Opal Card soon, but sadly we doubt this will occur.

What do you think of the new TV campaign? Do you think Opal & TfNSW should have waited till the full roll out of all opal cards to the whole transport network is completed? We would like to hear your thoughts and suggestions

Sydney Rapid Transit - our concerns

The NSW Liberal/National Government announced last week that they will be extending the currently under construction North-West Rail Link (NWRL) from the end of the line at Chatswood to the city and onwards to Bankstown.

Of course all this hinges on the Liberal?National government winning the general election next March with the mandate to lease 49% of the poles, wires and remaining electricity generators.

Now whilst we don’t want to call the result for the Election next year, because lets be honest here, even 24 hours can seem like a lifetime, but it would seem on this basis the Liberal/National Government will get back into office albeit with probably a minority.

But to get the to the nitty gritty, there are issues with this plan for the second harbour train tunnel because it would seem they have announced this without doing any ground work to see if the route is viable or not.

So what are the issues with this proposal? Well the issues namely relate to the new link taking in the existing Bankstown line and converting it to rapid transit. The issues are:

• between Redfern and Sydenham the Bankstown line utilises the East Hill line tracks which are used for express purposes. The issues namely relate to how this will effect the East Hills, South-west and Cambelltown/Macarthur line and whether the government is planning to build new track between Redfern & Sydenham to seperate the East Hills line Express services and the rapid transit lines. This would also have an impact on a number of properties between Sydenham and Erskineville, as they would have to be brought and demolished for this to occur.
• How will the Rapid Transit utilise the current Bankstown Line stations. 
• What modifications would need to be done to the stations to allow the trains to fit into the platforms given they are smaller than the current double decker rolling stock.
• How long would the Bankstown line be out of action for the conversion from heavy rail to rapid transit
•  When is the upgrades due to occur and how lone will it take in total
• Would the Government need to build a bigger interchange station at Bankstown to allow people to interchange between the rapid transit line to the heavy rail suburban Sydney Trains service?
• With the new stations to be built in the city, how will the interchange be possible between the current Town Hall Station and the to be built Pitt St Station, being they will be on top of one another (according to the fact sheets released by the Government).
• Would the rapid transit be extended to Hurstville like it was originally planned to do so?

Of course these concerns are on top of the current issues surrounding how people with disabilities or requiring assistance will be able to get aboard the rapid transit trains being they will be driverless and not have any guards on board. It is also believed that there will be little if not no Public Service Attendant (also known as station staff) at stations according to various reports also released by the current incumbent government.

We have sought comment for these issues but are yet to receive any word back.

Gladys Berekjilian announces new intercity train set. So here are our concerns

Gladys Berejiklian announces the new trains with the NSW Premier, Mike Baird & NSW TrainLink Manager Rob Mason. Photo: Fairfax Media

The Transport Minister, Gladys Berejiklian, yesterday announced that NSW TrainLink will be getting 520 new intercity carriages to replace the ageing V set intercity sets that are reaching their life expectance/service period.

Aunty Gladys has stated that these new carriages will be from existing “on the shelf” trains that could be potentially built overseas and not in Australia. The one issue I would like to point out that whilst that would mean that it could be built much more cheaply overseas, the problem is that with the current A Set or Waratah train sets, they have had many defaults which have required fixing and in some cases where work completed on the frames of these train sets had to be fixed via complete replacement of areas to ensure that they complied with state and federal building and safety regulations.

So it begs the question, why would we consider having off the shelf trains built overseas where they could possibly not meet manufacturing, building and safety regulations and laws and then possibly having rectification work completed at an additional cost after they have been brought here?

This to me sounds like a major oversight, but then again when we are dealing with Queen of all that is stupid, Gladys Berejiklian, it doesn’t honestly surprise me sadly.

However there are more unanswered questions regarding this new procurement of the train sets, with the main being are people with disabilities and their relevant organisations get any word or at east some consultation on what we know is needed to ensure that these train sets meet specifications and disabled customer requirements.

Its one thing to just add wheelchair spots, add automatic voice announcements and have passenger information displays, but there is more that would need to be taken into consideration, such as:

• Would the train sets be step free and be equal with all platforms?
• Will the guard be at the end of the train sets and if so, how many carriages would form each complete train set (4, 6 or 8)?
• Will the train sets be single deck or double deck?
• Will confirmation of wheelchair accessible disabled toilet be included?
• How many disabled spots be in each complete train set?

What is even more ludicrous is the consideration by the transport minister to have 1st class areas/seating on the train sets which would replicate what train companies offer in the UK, however to me it just sounds like an additional source of revenue and excuse to charge customers more for just priority seating which would be made from the same materials as “economy” or the “everyday” seats which are found throughout the remainder of the train set.

I would like to point out at this stage that I despise this idea of a 1st class system as I can see big problems with this system causing further frustration and issues for NSW TrainLink staff both on board the train sets but also the stations. I also find this system as a way of ensuring Aunty Gladys gets a place to call her own and not be in the muck of the everyday commuter she claims she works for.

Basically in a nutshell, whilst I applaud Gladys on announcing the plan to procure new intercity train sets and move the Oscar trains into the Sydney Trains fleet, but if I am being honest, this is something Gladys could have announced 2 years ago or even last year when she split RailCorp into their current iterations - Sydney Trains and NSW TrainLink.

It would also be a timely reminder that this comes upon the new premier being put into office but also because we are in election mode, with the NSW State Government elections due between August this year and March next year.

We can hope that this process is expedited but proper consultation occurs with all relevant stakeholders but also with the relevant commuters who will use the new train sets like us disabled commuters to ensure our voice is heard.

You can watch the video of the announcement here.

Transport Minister announces $100 million refurb of Wynyard Station - However no plans to replace the lifts just yet

The transport minister, Gladys Berejiklian, has announced on Monday that Wynyard station is set to receive a $100 million refurbishment to make it more friendly, inviting and open to passengers whilst bringing it into the 21st century.

Whilst this is a welcomed start to bring Wynyard station finally into this century, there is one issue on this plan and that is a simple one - what about the hydraulic lifts? Are they going to be replaced?

It would seem that the refurbishment will only include the following:

• new lighting

• new tiling

• overhaul of the retail outlets

• fresh coat of paint

• new signage to help customers move around the station easier

• reduce clutter on the platforms

Now whilst we do welcome this refurbishment, we are left wondering why the lifts, which are now well beyond the operational lift and in constant need of repair and are also constantly breaking down.

Now whilst the lifts at Town Hall have been replaced and new lifts are being built at Circular Quay and in the not to distant future at Museum, it would be worth to point out that these lifts should be considered for replacement under this program to ensure their operational life can be assured but also to provide a much more stable accessible piece of infrastructure that is in high demand given that Sydney's CBD is getting even more busy day in and day out.

It would also ensure disabled people can be assured that if they travel on the train, they know they can get off at Wynyard without having to either somehow go back to Town Hall and wheel or walk back to their office building nearby to Wynyard Station.

However, like everything so far that the current transport minister and her office, Transport for NSW have announced, we certainly won't be holding out breathe waiting for Wynyards lifts to be replaced.

Do you think the lifts at Wynyard should be included in the $100million refurb package? we would like to hear your thoughts below

Sydney Buses no longer selling PET, Family Funday Sunday tickets and MyMulti Day passes. Eastern Subs from April 28, rest of Sydney buses by June 1

The incumbent NSW Transport Minister's office through Transport for NSW, has announced beginning April 28, anyone catching any Eastern Suburbs Sydney Buses routes will no longer be able to purchase Pensioner Excursion Tickets (PET), Family Funday Sunday tickets and MyMulti Day passes.

What is even further stupidity displayed by the incumbents is that from Sunday 1st June all Sydney  Buses operated routes will be going to this new model, meaning anyone requiring PET, Family Funday Sunday or MyMulti Day tickets and passes will now need to pre-purchase these types of tickets and passes before boarding any Sydney Buses operated service.

Now call me stupid but given that most bus stops are within streets where nearby approved shops that sell these pre-paid tickets are far away it begs the question, why isn't the Opal card for concessioners and pensioners not yet active?

Surely this could solve the dilemma of having to first travel great distances just to buy a pre-paid ticket, to only walk again to the nearest bus stop? It just begs the question that given the adult opal card has been officially active and available for everyone who doesn't need a concession or PET version opal card and that the kids opal card has been available for purchase now for over a month, it's just mind boggling that TfNSW nor the incumbent (and quite honestly simple minded dumbness) transport minister will not give an exact time frame for the concession/pensioner Opal card.

What is purely obvious is that this transport minister whilst in opposition was ready to criticize the pervious labor government and promise that if they (the current Liberal/National Government) came into power that the opal card system would be available for all, but yet again we see nothing but pure laziness and blantant lying on Gladys behalf and I would question her intentions or motives for future increases or plans for the Opal Card system as I am sure we haven't seen any plans about future fare increases which is a very strong possibility.

In the mean time if you are a concession or pensioner within the Sydney Buses operation areas, we suggest you contact the ministers office or Transport for NSW to vent your anger at this major oversight!

Inner West Light Rail now open but no Lift interchange at Sydney Trains stations in Dulwich Hill & Lewisham

Last Thursday, the light rail extension from Lilyfield to Dulwich Hill opened to the public which much fan fair, however there are still two issues which the current NSW Liberal/National Government along with Transport for All haven't planned to fix prior to the opening for people with disabilities.

The two issues are namely based around the following:

1) lack of the lift availability at Dulwhich Hill and Lewisham heavy rail (Sydney Trains) stations
2) Lack of local accessible bus availability for customer to change at Lewisham West to either Lewisham or Stanmore heavy rail stations.

These issues whilst seeming somewhat unimportant for most commuters and a minor oversight as transport specialists have stated, they are in fact quite huge transport blackspots which the Transport Minister, Gladys Berejiklian cannot blame on anyone else other than herself.

The lack of accessible transport interchange options, such as a lift at Dulwich Hill heavy rail station to say the least is quite the oversight. For example, someone requiring wheelchair accessibility from Lilyfield to say Bankstown, would have to change at Dulwich Hill onto the 412 bus to Campsie Station, then change for heavy rail at Campsie to Bankstown. This would add an additional 45-55mins travel on top of the ordinary travel time which is quite unfair and would be seen as discriminatory.

For Lewisham West, the lack of an accessible bus close to station which could enable travel and an accessible interchange capabilities to Stanmore heavy rail (which is wheelchair accessible) or the option to have Lewisham heavy rail station to become wheelchair accessible as well, with a connecting accessible local bus is again a major oversight.

"The option of not providing accessible interchange options at either Dulwhich Hill or Lewisham/Stanmore is quite disturbing and it shows that when it comes to accessible transport options, the current NSW Liberal/National Government are all talk but when push comes to shove, they don't seem to care about accessible transport" Alex Dennis - Transport for All NSW chairman stated.

"The Transport Minister has no one else than herself to blame for this two major oversights, after she delayed construction until 2012 - a year after the Liberal/National Government came into power and provided undertook additional detailed construction planning which would have identified these two issues should have been rectified and steps put in place to address these issues" Mr Dennis continued to state.

Transport for All NSW has sought comment from the Transport Minister and Transport for NSW as to what they plan to do to rectify this two issues, but we are yet to hear anything back from either party.

In the meantime Mr Dennis has suggested that the public speak to their local Liberal/National Minister and also undertake complaints with Transport for NSW as well.

Opal card now active on all Sydney Trains lines - NSW TrainLink by the end of next week but not ETA for Concession or Students cards

Opal Card certainly has been successful in its rollout, with the new ticketing system now available and operational on all Sydney Ferry routes and all Sydney Trains suburban lines, with NSW Trainlink availability to become fully operational by the end of next week (11 April 2014). However one question yet remains to be answered - when will concession card holders and students get their own cards?

Now whilst most people might see this as a petty move, it actually isn't. For example, since October last year, the Sydney Trains, NSW TrainLink, Transport for NSW and the Transport Minister, Gladys Berijiklian announced that anyone needing to get concessional fares from the stations ticket windows after 9am, on weekends and public holidays, this caused major frustration and anger within the disability community, as this would make things a little more harder for people with disabilities.

For example, someone in a wheelchair, walker, or using walking sticks has to travel from Blacktown to Richmond or to Cambelltown cannot get a ticket from the Richmond line concourse, they need to head over to the main concourse to get their ticket, then travel all the way back to Richmond Line concourse to get on their services.

Now whilst Blacktown is only one "minor" case according to the Transport for NSW, there are similar issues at NSW TrainLink Stations such at Tuggerah, Wyong, Morisset on the Newcastle & Central Coast line, Mt Victoria on the Blue Mountains Line, Mittagong, Moss Vale, Bowral, Bundanoon on the Southern Highlands Line with Dapto, Albion Park, Dunmore, & Thirroul on the South Coast/Illawarra Line having similar issues.


Transport for All NSW has sought comment from TfNSW and the Transport Ministers office along with Cubic who run the Opal Card system on behalf of the NSW Government and we are so far still awaiting to hear or be given a reply in regards to this matter.

Inner-west light rail extension issue

With the inner west light rail extension currently being built in preparation for it's opening in early 2014 (the current NSW Liberal/National Government have not given a firm date/month as of yet), which is a boost for people with disabilities within the area who currently only have access to wheelchair accessible bus services operated by Sydney Buses, it would seem that if you require to go to Dulwich Hill Interchange to catch a train service to either Bankstown, Liverpool, Sydenham or beyond, then your in for a very rude shock.

It would seem that whilst the interchange tram stop at Dulwich Hill will in fact be wheelchair accessible with a lift and ramps, it would seem the current CityRail (soon to be Sydney Trains) Station will not be getting an upgrade to become wheelchair accessible if the artist impression is to go by:

It would seem there is actually nothing stating if the train station would be made accessible anytime within the next five years or so, yet the next station down the road, Marrickville station, is currently earmarked for an upgrade and early preparation/consultation analysis is being undertaken.

Given that the current Transport Minister, Gladys Berjiklian has stated on numerous times, she and her so called team at Transport for NSW (TfNSW) are fixing the backlog of projects and have undertaken and will ensure the delivery of the inner-west light rail project will be delivered without any real additional concerns nor issues such as this, as they were ensuring they got it right the first time, you only have to ask yourself this - who is she trying to kid?

Surely this is an oversight that can be easily corrected immediately with works also being looked into for an upgrade of Dulwich Hill Station, to make it too accessible to all?

TfANSW will be putting the issue to the Minster for comment and will advise via this blog and our Facebook/Twitter/Google+ pages of the outcome when it comes to us immediately.